Return and Exchange

If you would like to return or exchange your purchase, please contact us by email within 10 days from its delivery. Any request for return or exchange will not be accepted after 10 days.
The basic information of return or exchange are as follows:
1. Any return or exchange of your purchase needs to be processed after contacting Adachi within 10 days from its delivery. Please do not ship the item back without contacting us. We may not be able to refund for the item which is shipped back without contacting us.
2. Both shipping (returning the original item and shipping new item) need to be taken care by the customer. This is not applied for the case of the damaged item.
3. If you would like to exchange your purchase, the original item needs to be shipped back to Adachi before we ship the exchanging item.
4. We shall exchange the damaged item without any extra shipping fee. We carefully examine every single item before its shipping and keep the record (photo and note of the item) till it is safely delivered to the destination.

Contact us:
The Adachi Institute of Woodcut Prints
3-13-17 Shimo-Ochiai, Shinjuku-ku,Tokyo 161-0033 JAPAN